Frequently Asked Questions
Everything you need to know about ordering, printing, artwork, and delivery from Print Destination.
Ordering
How do I place an order?
You can place an order directly through our website. Browse our products, customise your design using the online designer tool or upload your own artwork, choose your quantity and specifications, then proceed to checkout. For bulk or custom orders, feel free to contact us at sales@printdestination.com.au.
Can I make changes to my order after placing it?
Changes can only be made before your order goes into production. Please contact us as soon as possible at sales@printdestination.com.au. Once production has begun, we are unable to make changes to artwork, size, or quantity.
Do you offer free design proofs?
Yes! We offer free design proofs on all orders. Our design team will send you a digital proof for approval before we begin printing. Production starts only after you have approved the proof.
What is the minimum order quantity?
Minimum order quantities vary by product. Most products such as banners and flags start from a quantity of 1. For bulk or wholesale pricing, please contact us directly for a custom quote.
Can I order a sample kit before placing a full order?
Yes, we offer a Sample Kit so you can check material quality before committing to a full order. You can request a sample kit from the Help Station section of our website.
Artwork & Files
What file formats do you accept?
We accept the following file formats: PDF, AI, EPS, PSD, PNG, JPG, TIFF. For best print quality, vector files (PDF, AI, EPS) are preferred. If submitting raster files (PNG, JPG), please ensure they are at least 150 DPI at full print size.
What resolution should my artwork be?
For high-quality print output we recommend a minimum of 150 DPI at actual print size. For very large format products like banners and flags viewed from a distance, 72–100 DPI at full size is acceptable. Please do not upscale low-resolution images as this will result in a blurry print.
Should I set up my file in CMYK or RGB?
Please set up all artwork in CMYK colour mode. Files submitted in RGB will be converted to CMYK during the printing process, which may cause slight colour shifts. If colour accuracy is critical, we recommend supplying a printed colour swatch for reference.
Do I need to include bleed in my artwork?
Yes, a bleed of 3–5mm on all sides is required for most products. This ensures no white edges appear after trimming. Please also keep important text and logos at least 5mm away from the trim edge (safe zone).
What if I don't have a print-ready file?
No problem! You can use our free online designer tool to create your artwork directly on our website. Alternatively, our in-house design team can create or fix artwork for you — contact us at sales@printdestination.com.au for a quote.
Products
What products do you offer?
We specialise in large format printing including Flags, Banners, Step & Repeat Displays, Canopies, Table Covers & Throws, and Safety Signs & Banners. Visit our Category section for the full range.
What materials are your banners and flags printed on?
Our products are printed on high-quality materials suited for their intended use. Flags are typically printed on durable polyester, banners on PVC or fabric depending on the product type. Material specifications are listed on each individual product page.
Are your products suitable for outdoor use?
Yes, many of our products are designed for outdoor use, including flags, canopies, and safety signs. Each product page specifies whether the item is suitable for indoor only, outdoor, or both. Our inks are UV resistant and weather-durable for outdoor applications.
Can I get a custom size that's not listed on the website?
Yes, we can accommodate custom sizes on most products. Please contact us at sales@printdestination.com.au with your size requirements and we will provide a custom quote.
Shipping & Delivery
How long does production take?
Standard production time is 3–5 business days after artwork approval. Lead times may vary during peak periods. If you need a rush order, please contact us and we will do our best to accommodate your deadline.
Do you ship internationally?
Yes, we offer international shipping to most countries. International delivery times and costs vary by destination. You can find more details on our International Shipping page, or contact us for a shipping quote.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your delivery through our Order Tracking page or the courier's website directly.
What if my order arrives damaged?
If your order arrives damaged, please photograph the item and packaging immediately and contact us at sales@printdestination.com.au within 48 hours of delivery. We will arrange a reprint or resolution as quickly as possible.
Payment & Billing
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal. All transactions are processed securely. We do not store your payment details on our servers.
Do you offer payment on account or invoicing for businesses?
Yes, we can arrange business account invoicing for regular or bulk customers. Please contact us at sales@printdestination.com.au to discuss account terms.
Will I receive a tax invoice?
Yes, a tax invoice is automatically emailed to you upon completion of your order. If you require a copy, please contact us and we will resend it.